Non-profit sector

The beneficiary, donor and volunteer experience in the non-profit sector

We help non-profit associations and foundations understand the needs of beneficiaries, donors and volunteers, and design journeys that reflect their different goals. We study ease of access to services, clarity of communication, and the experience of taking part and donating, and measure satisfaction to guide improvements.

The beneficiary, donor and volunteer experience in the non-profit sector

Journeys

  1. 01Getting to know the association and its programmes
  2. 02Beneficiary registration
  3. 03Applying for support
  4. 04Reviewing the application and informing the beneficiary
  5. 05Receiving the service or support
  6. 06Taking part in development programmes
  7. 07One-off donations
  8. 08Regular giving and following its impact
  9. 09Signing up for volunteering opportunities
  10. 10Volunteering and logging hours

Sports

The fan experience at stadiums and sporting events

Entertainment

The visitor experience at entertainment destinations and venues

Events

The experience of attending events, exhibitions and conferences

Tourism

The experience of tourists and visitors to tourist destinations

Health

The patient, visitor and companion experience

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The beneficiary, donor and volunteer experience in the non-profit sector | Non-profit sector | Sadaa