Hajj and Umrah

The Hajj and Umrah pilgrim experience

We help organisations working in the Hajj and Umrah sector understand and improve the experience of the Guests of God, from planning and booking to arrival, accommodation, transport, performing the rituals and departure. We map the journey of Hajj and Umrah pilgrims, listen to their feedback and measure their satisfaction to identify opportunities to develop services and make the experience easier.

The Hajj and Umrah pilgrim experience

Journeys

  1. 01Planning Hajj and Umrah
  2. 02Booking Hajj and Umrah packages
  3. 03Issuing permits
  4. 04Arrival and reception
  5. 05Accommodation in Makkah and Madinah
  6. 06Moving between the holy sites
  7. 07Performing the Hajj rituals
  8. 08Performing the Umrah rituals
  9. 09Visiting the Prophet's Mosque
  10. 10Departure and return

Sports

The fan experience at stadiums and sporting events

Entertainment

The visitor experience at entertainment destinations and venues

Events

The experience of attending events, exhibitions and conferences

Non-profit sector

The beneficiary, donor and volunteer experience in the non-profit sector

Tourism

The experience of tourists and visitors to tourist destinations

Health

The patient, visitor and companion experience

Start with us

The Hajj and Umrah pilgrim experience | Hajj and Umrah | Sadaa