Simple activation
The tablet shows an activation code, then is linked to your organisation, its location, and its survey. No login is needed on the device.
Satisfaction Kiosk
Hear from customers while they are still on site
The Satisfaction Kiosk is a tablet managed by Sadaa. It is linked to your organisation, your branch, and the right survey, and shows the measurement at the touchpoint itself.
Satisfaction Kiosk
The closest measurement to the moment of experience
A survey that arrives days later relies on memory and often goes unanswered. The kiosk captures the impression as it happens, on the way out of the branch or right after the service.
Every response is attributed to the branch it came from and appears alongside your other measurement channels in Rihla, so comparing branches and touchpoints is straightforward.
Why the kiosk?
Works offline
Responses are stored on the device when the network drops and sent once the connection returns.
Results by branch
Each response is attributed to its branch, so you can see where the experience differs across locations.
From setup to the first response
The Sadaa team prepares and links the device. Your part is choosing the right spot for it in the customer journey.
- 01
Choose the touchpoint
Pick where customers finish their experience, such as the exit or the payment area.
- 02
Link the survey
The device is assigned the survey that suits that touchpoint in Rihla.
- 03
Activate the device
The tablet is approved with its activation code and handed to the branch ready to use.
- 04
Follow the results
Responses appear in Rihla with the rest of your measurement channels.
Questions the kiosk answers
- How was the customer experience in this branch today?
- Which branches need closer follow-up?
- Did satisfaction change after the latest improvement?
Put measurement where the experience happens
Book a demo so we can learn about your branches and suggest where kiosks would fit.